For all countries within the European Union, the international shipping charges quoted by Saddleline include a customs-duty-paid service, meaning that applicable customs duties are prepaid as part of the shipping arrangement and no additional customs duty should be payable by the customer upon delivery.
For all other international destinations, shipments are subject to the customs duties, import taxes, and other applicable charges imposed by the recipient country. Any such charges are the sole responsibility of the customer and must be paid in accordance with the customs laws and regulations of the destination country.
We provide email and on-call support to our customers from 9:00 A.M. to 5:00 P.M. (UK time), ensuring all inquiries are addressed within 24 hours. For specific questions or special requests, please complete the ‘Contact Us’ form, and we’ll get back to you within 24 hours.